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Knowledgebase Categories |
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| Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text. |
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 | I forget my Username and Password. How do I get it? |  |
| To retrieve your username and password, just
click here to go to the 'Forgot Your Password Page'.
Once there follow the directions on the page. |
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| Do you offer dial-up Internet access? | |
| Effective May 1, 2008, we no longer offer Catholic Live Dial-up Internet Service. |
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| What type of technical support do you provide for EZWeb Site Builder? | |
| Technical support is provided online via the EZ Help system, our Support knowledgebase library, and our online trouble ticket area. Normal office hours M-F 8:00am-5:00pm EST.
CatholicWeb also offers toll free phone support at (877) 923-0777 |
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| Do you design websites for commercial businesses? | |
| Yes, we design and build commercial Web sites through CompBiz, Inc., the developer
and owner of CatholicWeb.com. You can learn more about commerical services via
their Web site by visiting |
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| How do I request a service or account (i.e. EZWeb Site, FTP Account, E-mail Account) be deleted or discontinued? | |
| Logon to your member console at CatholicWeb,
and click "Website Accounts". From there, click "Edit Your Websites",
and you will see a "Delete" button next to the account you would |
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| Is there a fee for being a member? |  |
| No, Catholic Web Membership is absolutely Free. |
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| How do I change my username and/or password on CatholicWeb? | |
| To change your password, login to CatholicWeb.com
with your current user information. Click the Membership Information
menu on your member console then click th |
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| How do I clear my Internet browser history? | |
| View a tutorial video
Microsoft Internet Explorer users
Viewing History |
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| How do I download a file from the Internet? | |
| You may download a file or image from the internet by simply right-clicking
your mouse on the link, and selecting Save Target As. In the
download prompt you will need to specify a location on your computer to save
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| Where can I get more help with Internet Explorer | |
| The best place to start if you have questions concerning Internet Explorer is to visit Microsoft's Support website. |
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| How do I get my bulletin to appear on my EZWeb Site or CatholicWeb directory listing? | |
| All Catholic churches can upload their weekly bulletin using our free eBulletin
service. Click |
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| How long does it take to receive an answer to my Ask-A-Fransciscan question? | |
| The Ask-A-Franciscan questions are answered on a first come, first serve basis.
Our partner franciscans take their time addressing your concerns and questions thoroughly and
individually. Due to the large number of questions submitted to the As |
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| Can I add a stat counter to my CatholicWeb website? | |
| EZWeb already has simple stats built in. If you require more complex stats than are available, there are many free site stat engines on the web that you can integrate into your website.
To access these built in statistics, log in at |
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| How do I setup my free child / daughter site? | |
| This knowledge base item is currently being updated... |
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| Why do I want to become a member of CatholicWeb? | |
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Becoming a member of CatholicWeb gives you access to all of the website tools
we provide to Catholics and Catholic Organizations. You must be a member to
sign up for a directory listing or a website for your Catholic Organization.
To |
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| How do I transfer a website to another member? | |
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Every website has to have a username and password associated with it, so our system associates the website with the username/password that completed the sign up form.
Once the site has been created you can tr |
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| What are cookies? | |
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Some Web sites store information in a small text file on your computer. This file is called a cookie.
There are several types of cookies, and you can choose whether to allow some,
none, or all of them to be saved on your computer. If yo |
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| Does EZWeb have a Spell Checker? | |
| No, EZWeb does not have its own spell checker. However, EZWeb has integrated
it's system to be compatible with a spell checker provided by ieSpell.
This is a spell checker that allows |
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| How can I contact CatholicWeb.com? | |
| You can reach CatholicWeb via our website, by phone (toll free) by email or postal mail. All of our contact information is listed below:
Postal Mail
1050 74th Street
Byron Center, MI 49315
Email |
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| I need help with CatholicWeb Singles | |
| CatholicWeb Singles is managed in conjunction with CatholicMatch.com. The CatholicMatch support team will be able to help you with issues concerning your CatholicWeb Singles account.
You can visit the support page by clicking the following l |
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| Unsubscribing from Newsletter | |
| Please send an e-mail to unsubscribe@catholicweb.com
with the word unsubscribe in the subject line
to be automatically removed from |
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| How do I unsubscribe from the eChurch Bulletin weekly emails? | |
| To unsubscribe from your eChurch Bulletin subscription go to CatholicWeb.com
and login with your username and password. Once logged in click eChurch
Bulletins |
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| How do I upgrade my EZWeb Website package. | |
| To change the package for your EZWeb Website go to CatholicWeb.com and login to your member account on the left. Once logged in click Website Hosting Accounts then View/Manage Existing Accounts. Click the link on the right labeled View Acct Info to view y |
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| What is Hotlinking? | |
| Bandwidth theft or "hotlinking" is direct linking to a files (images, pdf, video, etc.) that is located on a web server that is owned by someone else. An example would be using an <IMG> tag to display a JPEG image you found on someone else |
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| Can you help me locate my baptismal certificate? | |
| No we can not. CatholicWebHelp.com
was created to assist the members of CatholicWeb.com with technical issues only.
CatholicWebHelp.com is a technical support website for CatholicWeb.com and
its community members. We use this website |
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| Can you help me locate a priest? | |
| We do not keep detailed records of priests and their past locations. You can lookup the parish and/or diocese information for a priest by using the CatholicWeb Directory (http://www.catholicweb.com/d |
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| Why can't I find the Yellow Pages on CatholicWeb.com | |
| I apologize but we're no longer going to be utilizing the Yellow Pages/Classifieds feature on CatholicWeb.com. That area still exists on the website but we've removed most references to that area within our website.
We' |
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| How do I make my website show up more often on search engines? | |
| There are many things you can do to help make your website come up in more search results however none of them will work 100% of the time. However, here are a few things you can do that will help make your website more search-able.
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| I forgot my member username and/or password. How can I retrieve it? | |
| To retrieve your username and/or password go to http://www.catholicweb.com/user_login.cfm?fuseaction=login_help and use one of the two methods provi |
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| Button Set Lost After QuickStart Update | |
| The quickstart style that you chose has a text based navigation (*recommended) as the default.
If you would like to change your text navigation back to a button navigation:
-Login to EZWeb
-Click Step 2 on the bottom
-On the left, click Website M |
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| Uploading a file | |
| This is how you upload a file:
1) Log into EZweb.
2) In the upper-left, click on the camera icon.
3) A popup will appear.
4) On the left of the popup, click \"My Files\"
5) On the right of the popup click \"Upload a File\"
6) \"Browse\" |
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| Navigation: How do I change the name of the links if they're image buttons? | |
| In order to change it to say what you like, you would have to make the menu Text based not button based. Since button based are images, they cannot be updated.
To accomplish this:
1) On the bottom click \"Step 2: Web Pages\"
2) On the left click |
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| Why were my EZWeb site statistics reset? | |
| To improve performance of the CatholicWeb community we had to clear out over 10 years of EZWeb site stats on February 6th, 2008. |
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| Problem with Password | |
| Go to https://mail.google.com/a/catholicweb.com/ and enter your username and try the cw22908. We had to change the password due to an Google requirements of at least 6 characters. You can change your password once you activate your account on the new Goo |
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| Google Maps Tutorial | |
| Many times there will be situations where all you want is a blank page to work with. This page could be used for anything from a designed staff page including pictures, a custom slide show or video, or an interactive map. EZWeb handles this through cre |
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| Maximize Your Footer | |
| Does your website have any information in the Page Footer? The Page Footer is displayed at the bottom of every page and article on your website. |
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| My question/answer isn't listed, what is the technical support phone number? | |
| CatholicWeb.com is available for technical and customer support for CatholicWeb.com and TheCatholicDirectory.com by calling our toll free number, (877) 923-0777.
Our hours are Monday through Friday, from 9 am to 5 pm EST. |
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