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Knowledgebase Categories |
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| Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text. |
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 | What is your FTP host address and FTP directory for my EZWeb® site? |  |
| You must purchase a regular FTP Web hosting account with CompBiz,
Inc., the developer of CatholicWeb.com to receive
this information. Regular type FTP hosting plans are separate fro |
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| Can I transfer my existing domain name (URL) go to my current CatholicWeb EZWeb® site? | |
| Yes, you can have a unique domain name direct to your CatholicWeb site. Just
click on Website Accounts and then Domai |
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| What if I want to cancel the service? Am I obligated? |  |
| You are under no obligation to continue/keep the service for any length of
time beyond the services you order and pay for. If for some reason you are dissatisfied
and wish to cancel the service, simply delete via your member console or submit
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| Do you support FrontPage extensions? | |
| Microsoft FrontPage extensions are supported with our regular FTP hosting plans.
You can compare our Services and Rates on our Menu
of Services page. Visi |
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| Can you register a domain name for us? | |
| Yes. You can register a domain name provided that it is available. The cost
is $14.95 per year. Please sign-up for this service via your Member Console
under Website Accounts.
To register a new domain name through Cat |
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| Is it possible to use my existing domain name for an EZWeb® site? | |
| Yes, you certainly can use your existing domain name.
To use your own domain name, enter the domain name you would like registered
with your EZWeb website during the EZWeb registration process. You will see
a box to enter the domain na |
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| What Hosting Services do you provide? | |
| We offer 2 different hosting packages.
1. Our most popular hosting package is our Free EZWeb package. This package
offers everything that you need to build and maintain an internet presence:
SiteBuilder web building tool, free hosting, |
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| What does your domain name transfer include? What are registration fees after that? | |
| The domain name transfer fee of $14.95. This is not a fee but covers your first
year of domain hosting with us. In other words, if your current domain name
registration expires in September 2008, and we transfer your domain name for
you, th |
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| Is it possible to use FTP to upload Web pages with EZWeb® to your server? | |
| The EZWeb® system allows you to upload custom made Web pages from your local
computer, as well as Word documents, and Adobe format pdf files. It does not
support standard regular type FTP of custom .html pages. You must sign-up for
a separa |
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| How long does it take to get approval for our parish website? | |
| It can take anywhere from 24 to 48 hours during normal business hours for your
application to go through the approval process. Many applications are processed
well under 24 hours. |
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| How do I transfer .ORG domain names? | |
| When transferring .org domain names, special procedures are required by ICANN and the Public Interest Registry service, both governing bodies of all domain name registries handling .ORG domain names. When you desire to transfer a .ORG domain name fro |
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| We want to use our existing domain name with our CatholicWeb site. Why do you require we transfer our domain to the CatholicWeb registry? | |
| When desiring to use your existing domain name with your CatholicWeb EZWeb
site, you are required to transfer your domain name to our registry service
in order for the domain name to work properly at all times. The EZWeb hosting
system is a |
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| How do I register my own domain name? | |
| To register your domain you will want to follow the steps below.
1. Visit www.CatholicWeb.com and login to your CatholicWeb member account |
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| I received a domain name renewal notification from Domain Registry of America, Domain USA, etc...should I follow their instructions for domain name renewal? | |
| No you should not. Both the companies listed and others are a scam and should be ignored completely. All invoices sent from CatholicWeb for domain name renewal, registration or other services will have Compbiz Inc. and/or CatholicWeb.com on them |
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| How do I setup my domain name if it's not hosted with CatholicWeb? | |
| If you host your domain name with a company other than CatholicWeb (i.e. GoDaddy, DirectNIC, Yahoo!, etc.) you will need to update your A NAME record to point to our new IP Address.
A domain name that is registered with another registrar can be set up |
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| Domain Name Renewal Scams | |
| Over the past few years we have observed companies not affiliated with CatholicWeb.com send official looking invoices to unsuspecting customers for renewal of their domain names. These same companies charge over double what CatholicWeb charges (up to $35 |
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