<![CDATA[CatholicWebHelp]]> <![CDATA[CatholicWebHelp Gets An Upgrade!]]>




We are certain many of you have seen the new CatholicWebHelp.com website, but have all of you? CatholicWebHelp has recently undergone a site overhaul, and has been rebuilt with upgrade features. Need help with your EZWeb site? Look no further than our Knowledgebase, improved with an advance search. Now you can track and reference all of your support history in one convenient location.

If you haven't already, take a minute to explore the new CatholicWebHelp.com website. You will be greeted with a brand new layout. All of the latest knowledgebase articles, news items, and troubleshooters are right up front for quick access. When you log in, you will have access to all of your past questions and answers with CatholicWebHelp.

To log in, simply log in with your email account, and your CatholicWebHelp.com password. This password may or may not be different than your CatholicWeb account. If you have forgotten your password, click the Forgot Password link to have it emailed to you.

 

New features of CatholicWebHelp.com include:

  • Access history of submitted tickets and view responses
  • Improved compatibility for ticket attachments
  • Add article comments to knowledgebase and related articles

View Tickets
Submit new tickets, view existing tickets or create new replies. Here you can view the history of every single ticket you've ever submitted to CatholicWebHelp.

 

Submit a Ticket
Submit a new ticket. Have questions that you can't find the answers to in the Knowledge base? Ask them here at your convenience.

 

Knowledgebase
Search support articles and find answers to frequently asked questions. Try the new search to get to your answers quickly.

 

Downloads
View our library of file downloads and links. Here you will find resource files that you may need

]]> <![CDATA[How do I submit a question to CatholicWeb Support?]]> Questions can be sent to the CatholicWeb Support staff by submitting a Trouble Ticket. To submit a trouble ticket click the Submit a Ticket link located on the main menu and fill out the form. You will receive a confirmation shortly after your ticket has been submitted to CatholicWeb with details of your problem, some suggested answers to your question as well as a link to your own ticket status area where all of your current and past issues will be listed.

For your convenience, you can also click here to submit a ticket.

]]> <![CDATA[I am unable to log in at CatholicWebHelp.com]]> Your CatholicWebHelp.com and CatholicWeb.com accounts are independant from one another. That being the case, you may use different email addresses to log in to CatholicWebHelp.com than you have listed on CatholicWeb.com. It is recommended that you use the same email address for both, but you are not required to.

If you have forgotten your password for CatholicWebHelp.com, you can get your password sent to you by providing your email address here: Forgot Password

If you would like us to reset your password for you, please provide your name and email address in a trouble ticket, and we will provide you with a temporary password. Click here to submit a trouble ticket.

]]> <![CDATA[The login screen says my password is incorrect. How do I solve this problem?]]> To retrieve your password, just click here to go to the 'Forgot Your Password Page'. Once there, follow the directions on the page. You will need your email address that you used to create your account as well as your username.

If you need additional help or are having trouble logging into your email, submit a trouble ticket to our support department with your sign-up information, and we will get back to you as soon as possible.

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